If you did not see a new window pop up with the program you are looking for or if the program does not load properly, it is probably for one of the following reasons:

Disable any pop-up blocking program you have (browser).

• You need Netscape 3.0 or Internet Explorer 3.01 or higher to use this program.
• Internet Explorer 4.0 or 4.01 for Windows 95 sometimes have problems popping up new windows.

Get the latest versions of Netscape or Internet Explorer here.

Internet Explorer can be found at http://www.microsoft.com/ie/download/
Netscape can be found at http://www.browser.netscape.com/releases/

Instructions to enable Java and Javascript for your browser

To Enable Java in Netscape 3.0:

• Select Options from your menu bar
• Select Network Preferences, then select LANGUAGES.
• "Enable Java" and "Enable Javascript" should both be checked.
• Click OK.

To Enable Java in Netscape 4.0 (Communicator):

• Select Edit from your menu bar
• Select Preferences, then select Advanced.
• "Enable Java" and "Enable Java script" should both be checked.
• Click OK.

To enable Java in Internet Explorer 3.x (e2p's website needs version 3.01 or better):

• Select View from your menu bar
• Select Options, then select the Security tab.
• At the bottom of the page in the Active Content box, make sure all boxes are checked. (Note: You might also want to click the Safety Level button here and select Medium to prevent warning message interruptions.)

To enable Java in Internet Explorer 4.0:

• Select View from your menu bar
• Select Internet Options, then the Security tab.
• For the Internet Zone, select Custom and click on Settings.
• Scroll down to the Scripting area of the list.
• Under Scripting, set Active scripting to Enable, and set Scripting of Java applets to Enable.
• Click OK to return the Security Settings, then click Apply, and then OK.

Internet Explorer versions 4.0, 4.01 for Windows 95 sometimes have problems popping up new windows.

This information was gathered from the Microsoft Web site. The solution they recommend is detailed below.

1. Click Start, and then click Run.

2. In the Open box, copy and paste the following line:

   regsvr32 actxprxy.dll

3. Click OK, and then click OK again when you receive the following message:

   DllRegisterServer in actxprxy.dll succeeded.

4. Click Start, and then click Run.

5. In the Open box, copy and paste the following line:

   regsvr32 shdocvw.dll

6. Click OK, and then click OK again when you receive the following message:

   DllRegisterServer in shdocvw.dll succeeded.

7. Shut down and restart your computer.

For more information on this problem or to download patches that fix this and other problems, visit the Microsoft Web Site.